Terms and Conditions

Effective Date: [05 Mar 2026]

Welcome to Isekai Figure.
By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions.
Please read them carefully before making any purchases or using our services.
Throughout the site, the terms (“Company,” “Site,” “We,” “Us,” or “Our”) refer to Isekai Figure and all associated domains, content, and services.
The terms (“Customer,” “User,” or “You”) refer to the End User.
By visiting our site or purchasing something from us, you engage in our (“Services”).
These Terms & Conditions constitute a legally binding agreement between you and Isekai Figure.

1. Changes to Terms

• We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.
• Continued use of the website after changes constitutes acceptance of the revised terms.
• It is the customer’s responsibility to review these Terms & Conditions periodically.

2. Eligibility & Use of Website

• You must be at least the age of majority in your country, state, or province of residence, or have parental/guardian consent to use this site.
• You agree not to misuse the website, including attempts to disrupt operations, hack, or engage in fraudulent and unlawful activity.
• Accounts may be suspended or terminated if suspicious or unlawful activity is detected.
• All content, including product images, text, graphics, and logos, is protected by copyright, the site’s or third parties’ copyright, trademark, and intellectual property laws. Unauthorized reproduction, distribution, or modification is strictly prohibited.
• You are responsible for maintaining the confidentiality of your account credentials.

3. Privacy & Data Protection

• We respect your privacy and handle personal data in accordance with applicable policies and laws. For further information regarding such policies, please view the site’s Privacy Policy.

4. Limitation of Liability

• Isekai Figure is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
• We are not responsible for delays or issues caused by third‑party carriers, customs authorities, or manufacturers.
• Product descriptions, images, and specifications are provided for informational purposes. While we strive for accuracy, we do not guarantee that all details are error‑free.
• Products will be shipped to the address provided by the user.
• In the event that a product cannot be procured, we reserve the right to cancel any orders as necessary.
• To the maximum extent permitted by law, our liability for any claim related to a product purchase shall not exceed the amount paid for that product.

5. Orders & Payments

• All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order at our discretion.
• Prices are listed in United States Dollars (USD) and may change without prior notice. Promotional discounts are valid only during the stated period.
• Payment must be completed at checkout using approved payment methods (credit card, PayPal, or other listed options).
• In case of pricing errors or discrepancies, we reserve the right to cancel or adjust orders. Customers will be notified promptly.
• Pre‑orders may require full or partial payment upfront. Estimated release dates are provided by manufacturers and may change.

6. Shipping & Delivery

• We ship worldwide to selected regions using trusted carriers. Shipping options and costs are displayed at checkout.
• All orders include a tracking number for secure and reliable service.
• Orders are processed within 1–3 business days after payment confirmation.
• Only shipping costs and applicable services will be determined by the company.
• Any costs related to shipping services, customs duties, taxes, or import fees are the responsibility of the buyer. Please check your local regulations before placing an order.
• Users agree to contact their local post office (not the company) for any changes to shipping address or other delivery details to be made after an order has been shipped.
• Delivery times are estimates only and may vary depending on location, customs clearance, and carrier delays.
• Customers must provide accurate shipping information. Incorrect addresses may result in additional fees or failed deliveries.
• Risk of loss passes to the customer once the order is handed over to the carrier.

7. Returns & Refunds

• Returns are accepted within 30 days of purchase date for unopened, unused products in their original packaging, free from damage or wear, and include all accessories and inserts.
• Customers must contact us before returning any item to receive authorization and instructions. Unauthorized returns may not be accepted.
• Refunds will be processed once returned items are inspected and approved.
• Refunds will be issued to the original payment method, processing typically takes 7–10 business days.
• You will receive a Return Notification email once your refund or exchange has been completed.
• Limited edition, exclusive, and pre‑order items may not be eligible for cancellation or return unless defective.
• Shipping costs are non‑refundable and customers are responsible for return shipping unless the item is defective or incorrect.
• Replacement items may be offered if stock is available.
• Customers are advised to take high-resolution video/photo evidence of the product and its packaging if they wish to contact us regarding returns/refunds.
• The Company will have final say on matters related to Returns & Refunds at our sole discretion.

8. Governing Law & Jurisdiction

• These Terms & Conditions shall be governed by and construed in accordance with the laws of [Hong Kong Special Administrative Region].

9. Changes to Terms

• We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.
• Continued use of the website after changes constitutes acceptance of the revised terms.
• It is the customer’s responsibility to review these Terms & Conditions periodically.